1. Contact us
MYOTGO TECH LTD, a company registered in England and Wales (company number 16704380), registered office 39A Brookfield Road, Northampton NN2 7LP. Email support@myotgo.com. Our food business registration reference is JHY9YY-WGS2VQ-DEB9AW (West Northamptonshire Council).
2. About food or an order
The restaurant sells the food, so please contact it first: report the problem in the app under your order, or call it (its number is on its page). Allergy or food safety concerns can also be reported to the local council where the restaurant is.
3. About MyOTgo
Email support@myotgo.com with your account email and, if it's about an order, its number. We'll acknowledge your complaint within 2 working days and aim to resolve it within 14 days, telling you if we need longer and why.
4. If you are still unhappy
You can get free advice from Citizens Advice (consumer helpline 0808 223 1133). For a complaint about how we handle your personal data, you can contact the Information Commissioner's Office (ico.org.uk). You can also bring a claim in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.